When it comes to the welfare of our clients, the Migration Bureau gives you a commitment to effective, professional migration consulting services.

Our service is covered by our five-point service guarantee*:

LIKELIHOOD OF SUCCESS

We will only take on your case if, at the outset, there appears to be at least a reasonable likelihood of success. You will receive a frank and clear written assessment of your eligibility for residence before we agree to act for you.

NO RISK OF PENALTY

We understand that your personal circumstances may change during the immigration process. Therefore, if you must cancel for any reason, you may do so at any time without the risk of penalty or further charge from the Migration Bureau other than a small one-off file closure/document return fee. In this event, you will only be responsible for the costs incurred up to the time of file closure and any unused monies will be refunded to you.

Self-represent at any time

Although strongly not recommended, you may also terminate our services at any time during the immigration process and, if you feel confident enough to do so, handle any remaining aspects of your visa application yourself (i.e. self represent). In this case, you will only be responsible for the costs up to the date of termination*, but of course our company can no longer take any responsibility for the outcome of your case.
* With the exception of the Budget Visa Service and small file closure/document return fee

NOTE: All "on hold" files are subject to a monthly file management fee to ensure that your file remains open and accessible to our consultants. In addition, any work necessary to protect your client interests due to immigration changes or situations that arise may be charged for.

"PAY AS YOU GO" POLICY

Unlike others in the industry, the Migration Bureau does not charge up front fixed fees. Instead, we charge on a time-recording basis, meaning that you pay on a progressive basis, as and when work is completed on your application*. This way, you can monitor the progress of your case while ensuring that the costs are more conveniently spread over the entire application process.
*With the exception of initial immigration evaluation fees, initial deposit payments and Budget Visa Service fees.

FEE PROTECTION

We are committed to maintaining the quality and effectiveness of our visa processing service. In the very unlikely event that you find a valid error or mistake with any aspect of our service, simply advise us and we will put the matter right wherever realistically possible at no further cost to you in terms of our consulting fee.
*See terms and conditions for conditions and exclusions.

PERFORMANCE WARRANTY

For your added protection and security, the quality of our migration advisory service is independently backed by a professional indemnity insurance policy placed with an "A rated" international insurance house, providing you with complete peace of mind.

Terms & Conditions Apply - See our service agreement for further details.

* Our Service Guarantee applies to our New Zealand- and Australia- bound clients only. For our Canada-bound clients, this protection is termed 'Service Pledge' due to the Canadian Society of Immigration Consultants (CSIC) regulations.

Further reading and links
TAKE STEP #1 NOW: YOUR FREE ONLINE ELIGIBILITY ASSESSMENT